At Chunzo Kids, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, the item must be:
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In the same condition as received
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Unworn, unused, and unwashed
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With all original tags attached
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In its original packaging
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Accompanied by a receipt or proof of purchase
Items that do not meet these conditions may not be accepted for return.
How to Start a Return
To request a return, please contact us at:
Email: info@chunzookids.com
Once your return request is reviewed and approved, we will provide you with return instructions, including how and where to send your package.
Returns must be sent to the following address:
[Insert Return Address]
Please note that items sent back without first requesting a return will not be accepted.
For any return-related questions, you can always contact us at info@chunzookids.com.
Damaged, Defective, or Wrong Items
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or you received the wrong product, contact us immediately at info@chunzookids.com so we can review the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
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Custom or personalized products
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Special order items
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Personal care products
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Gift cards
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Sale items
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Items that have been worn, used, washed, damaged, or returned without original packaging and tags
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to get the item you want is to return the original item first. Once your return is accepted, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without giving a justification.
To qualify, the item must be in the same condition as received, unworn or unused, with tags, in its original packaging, and accompanied by a receipt or proof of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be processed automatically to your original payment method within 10 business days.
Please note that your bank or payment provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Email: info@chunzookids.com